Privacy Policy

Introduction

Welcome to https://dinner-cruise-dubai.terratrek.net! We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is protected at all times. This Privacy Policy details how we handle the personal information of our website visitors, customers, and subscribers, adhering to stringent data protection regulations worldwide.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website located at https://dinner-cruise-dubai.terratrek.net
Mobile applications developed by us
Online services and products offered through these platforms
Any other digital assets owned or operated by dinner cruise dubai (henceforth referred to as “we,” “our,” or “the Company”)

Please note that this policy does not apply to third-party websites, apps, or services accessed through links on our platform. These external entities have their own privacy policies governing data collection and usage, which we encourage you to review.

Processing Activities

This Privacy Policy outlines the practices for the following scenarios:

Using our applications and online services as an authorized user
Visiting any website linked to this policy
Subscribing to or interacting with our communications, such as newsletters, emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various categories of personal information, including:

Account Information: Details required to create and manage your user account on our platforms.
Payment Information: Data related to transactions made through our services, including payment card details and billing addresses.
Financial Information: Any financial records or data associated with your use of our products or services.
Purchase Information: Records of your orders, bookings, and purchases on our platforms.
Mobile Device Identifiers: Unique identifiers from your mobile device used to access our applications.
Location Data: Information about your geographical location when using our apps or visiting our websites.
Feedback: Opinions, reviews, and comments you provide as a user of our services.
Social Media Information: Personal data obtained through social media integrations or shares on our platforms.
Product Information: Details about products viewed, purchased, or interacted with on our website.

We gather this information through various means:

User input forms and registration processes
Automated tracking technologies like cookies and similar devices
Interactions with our customer support team
Third-party data providers who supply us with aggregated or de-identified data

Cookies

We employ cookies to enhance your experience on our websites and for analytical purposes. Cookies are small text files stored on your device that serve various functions:

Strictly Necessary: These ensure the basic functionality of our websites, such as language preferences and access to secure areas.
Preference: They remember user settings and customization choices.
Analytics: Used by analytics software to track website usage and gather statistical data.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

The duration for which we retain personal data depends on the purpose for its collection:

We keep account information and transaction records for as long as your account remains active or until you request its deletion.
Financial and purchase data may be stored for accounting purposes and tax compliance, typically up to seven years.
If you subscribe to our newsletters or marketing emails, we will retain your contact details until you unsubscribe.
Any data provided for specific services or promotions will be kept until the completion of those services or as required by applicable laws.

Upon determining that personal data is no longer needed for the purposes collected, we will delete or anonymize it securely.

Security Measures

We prioritize the protection of your personal information through various security measures:

Data Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: For certain services, we engage reputable third-party processors who adhere to strict data protection standards.
Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing sensitive information.

User Rights (Based on Geographical Location)

The rights of users regarding their personal data vary depending on the jurisdiction:

Right of Access: Users can request a copy of the personal data we hold about them and information on how it is processed.
Rectification: Individuals have the right to have inaccurate or incomplete personal data corrected.
Erasure (Right to be Forgotten): Under certain circumstances, users may request the deletion of their personal data.
Restriction: Users can ask for restrictions to be placed on the processing of their data in specific situations.
Portability: This right allows individuals to receive their personal data in a structured, commonly used format and transfer it to another controller.
Objection: Users have the right to object to the processing of their data for certain purposes, such as direct marketing.
Non-Discrimination: No adverse decision should be made solely based on automated processing of personal data.

For users in regions with specific data protection laws, additional rights may apply. You can exercise these rights by contacting our privacy team through the channels provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage users to regularly review this policy to stay informed about how we handle their personal information.

Contact Information

For any questions, requests for data access or correction, unsubscribe requests, or complaints regarding privacy:

Email: [email protected]
Postal Address: [Provide the physical address of your company]